Refund policy

Refund Policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To qualify for a return, your item needs to be in the same condition you received it in: unworn, unused, with tags attached, and in its original packaging. You'll also need to show your receipt or another proof of purchase.

To start a return, email us at info@neracoda.com. If your return is approved, returns should be sent to: Landikas, Mingora, Swat.

Once we approve your return, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, you can reach us at info@neracoda.com.

Damages and Issues

Please check your order as soon as it arrives, and get in touch right away if an item is defective, damaged, or if you've received the wrong product. We'll look into it and make it right.

Exceptions and Non-Returnable Items

A few types of items can't be returned, including perishable goods, custom or personalised orders, and personal care products such as beauty items. We also can't accept returns on hazardous materials, flammable liquids or gases. If you're unsure whether your item qualifies, reach out, and we'll confirm.

Sale items and gift cards are not eligible for return.

Exchanges

The quickest way to get the item you actually want is to return what you have, and once that return is approved, place a new order separately for the item you'd prefer.

Refunds

Once we've received and inspected your return, we'll let you know whether your refund has been approved. If it has, you'll be refunded automatically to your original payment method within 10 business days. Please note that your bank may take a little longer to show the refund on your end.

If more than 15 business days have passed since your return was approved and you still haven't received your refund, please contact us at info@neracoda.com.