Privacy policy

Last updated: July 2026

NeraCoda Pvt. Ltd. ("NeraCoda," "we," "us," or "our") runs this website and store, along with the related content, features, tools, and services we offer (together, the "Services"), to give you a smooth and reliable shopping experience. Our Services are built on Shopify's platform. This Privacy Policy explains how we collect, use and share your personal information when you browse our site, place an order, or otherwise get in touch with us. If anything in our Terms of Service conflicts with this Privacy Policy on how we handle your personal information, this Privacy Policy takes priority.

Please read this policy carefully. By using our Services, you're confirming that you understand how we collect, use and share your information as described here.

Personal Information We Collect

"Personal information" means any information that identifies you or could reasonably be linked to you. It doesn't include information that's been anonymised, or that can no longer be tied back to you. Depending on how you use our Services, we may collect:

● Contact details, such as your name, billing and shipping address, phone number and email address.

● Payment information, including card details, transaction records and payment confirmations, processed securely through our payment partners.

● Account details, such as your username, password and saved preferences.

● Order details, including items viewed, added to cart, purchased, returned or exchanged.

● Anything you share with us directly, such as messages sent through our contact form or live chat.

● Device and usage information, such as your IP address, browser type, and how you interact with our site.

Where We Get This Information

● Directly from you, when you create an account, place an order, or contact us.

● Automatically, through cookies and similar technology as you browse our site.

● From our service providers, such as our hosting platform, payment processor, and courier partners.

How We Use Your Information

● To process your orders, arrange delivery, manage returns, and run your account.

● To send you order updates, respond to your questions, and provide customer support.

● To send marketing messages or offers, where you've agreed to receive them, and to let you opt out at any time.

● To keep our store secure, prevent fraud, and protect our customers and our business.

● To meet our legal obligations under applicable Pakistani law.

How We Share Your Information

We don't sell your personal information. We may share it with trusted parties who help us run the business, including:

● Shopify, which hosts our store and processes data on our behalf.

● Payment processors, to securely handle your transactions.

● Courier and delivery partners, so your order can reach you.

● Authorities, where required by law or to protect our legal rights.

Third-Party Links

Our site may link out to other websites we don't control. We aren't responsible for their content or how they handle your information, so it's worth checking their own privacy policies before sharing anything.

Children's Privacy

Our Services aren't intended for children, and we don't knowingly collect personal information from anyone under the age of majority. If you believe a child has shared information with us, please contact us, and we'll remove it.

Keeping Your Information Secure

We take reasonable steps to protect your information, though no online system can ever be guaranteed to be completely secure. We recommend avoiding sending sensitive details, like full card numbers, through unsecured channels such as email.

We keep your information only for as long as we need it, whether that's to run your account, fulfil legal requirements, or resolve disputes.

Your Rights

Depending on applicable law, you may have the right to access, correct, or request deletion of your personal information, and to ask how it's being used. To exercise any of these rights, just get in touch with us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted here with a new "Last updated" date.