Last updated: 04/02/2026

At Neracoda, we want you to be completely satisfied with your purchase. If you are not happy with a product, this Refund Policy explains how you can request a refund or exchange.

1. Eligibility for Refunds

To qualify for a refund or exchange:

• The item must be unused and in original packaging.
• Requests must be made within 30 days of delivery.
• Digital products or downloadable items are non-refundable.

Refunds will not be provided for:

• Damage caused by misuse
• Unauthorized returns

2. How to Request a Refund

1. Contact us at info@neracoda.com with your order number and reason for the refund.
2. Our support team will review your request and confirm eligibility.
3. Approved returns should be shipped back to the address provided by our team.

Once we receive your returned item, we will process your refund within 7–10 business days. Refunds will be issued to the original payment method.

3. Exchanges

If you received a defective or damaged product, we can offer:

• A replacement item of equal value
• Store credit

Please contact us immediately upon receiving the damaged product to initiate an exchange.

4. Shipping Costs

• Shipping fees are non-refundable, except for defective or incorrect items.
• Customers are responsible for return shipping costs, unless otherwise specified.

5. Contact Us

For questions about refunds or exchanges, reach out to:
Email: info@neracoda.com
Website: https://neracoda.com/